Shipping policy

Shipping Policy

Last updated: October 11, 2026

At Shopedix, we aim to make your shopping experience simple, convenient, and enjoyable. We work with trusted third-party suppliers and shipping partners to deliver products to customers around the world.

Please read our shipping policy below for information about order processing, delivery times, tracking, and international shipping.

1. Worldwide Free Shipping

We are pleased to offer free standard shipping on eligible orders to the destinations available at checkout.

The price displayed for your products does not include any customs duties, import taxes, or other charges that may be imposed by the destination country, unless expressly stated otherwise at checkout.

Some destinations may be unavailable because of shipping restrictions, supplier limitations, or local regulations. Available shipping destinations will be shown at checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been confirmed.

Orders are not normally processed on weekends or public holidays. During busy shopping periods, promotions, or holidays, processing may take longer.

Because we work with third-party suppliers, your order may be prepared and dispatched from a warehouse selected according to product availability and your delivery location.

You will receive an order confirmation after placing your order and a shipping notification when your order has been dispatched.

3. Estimated Delivery Times

Delivery times vary depending on the destination, product, supplier warehouse, and shipping carrier.

Our estimated standard delivery times are:

* Canada: 5–12 business days
* United States: 5–12 business days
* United Kingdom and Europe: 7–15 business days
* Australia and New Zealand: 7–15 business days
* Other international destinations: 10–25 business days

These estimates are provided for planning purposes and are not guaranteed delivery dates. They generally exclude order processing time and may be extended by customs clearance, severe weather, public holidays, carrier disruptions, or other circumstances outside our reasonable control.

Actual delivery times may differ by product and destination. Where a product has a different delivery estimate, the information provided on the product page or at checkout will take precedence.

4. Order Tracking

Once your order has been dispatched, we will provide tracking information when it is available from the shipping provider.

Please allow 24–72 hours after receiving your shipping confirmation for tracking information to appear or update.

Some international shipments may have limited tracking updates while in transit or during customs processing.

If your tracking information has not updated for several days, please contact us so we can help investigate.

5. Multiple Shipments

If you order multiple products, they may be shipped separately because our suppliers may use different warehouses or shipping partners.

As a result, items from the same order may arrive at different times and may have separate tracking numbers.

There is no additional shipping charge for separate shipments when your order qualifies for free shipping.

6. Shipping Address and Order Changes

Please ensure that your shipping address, postal code, email address, and contact information are accurate when placing an order.

If you need to correct your address or change an order, contact us as soon as possible at Support.shopedix@gmail.com.

We will do our best to accommodate your request, but changes cannot be guaranteed after an order has been submitted to a supplier for processing or dispatched.

If an order cannot be delivered because the address supplied was incorrect or incomplete, additional delivery costs may apply where permitted by applicable law. This does not limit any rights you may have under applicable consumer protection laws.

7. Customs, Import Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly included in the price or stated at checkout, these charges are not included in our free shipping offer and may be payable by the recipient.

Customs authorities may inspect or hold shipments, which can result in delivery delays beyond our control. Customers are responsible for complying with applicable import requirements in their destination country.

We do not ship products where prohibited by applicable laws or shipping restrictions.

8. Delayed, Lost, or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at [Your Customer Service Email] and include your order number.

We will review the tracking information and, where appropriate, work with our suppliers or shipping partners to investigate.

If a shipment is confirmed lost, or an order is not delivered, we will work with you to determine an appropriate resolution, such as a replacement or refund where applicable.

We cannot guarantee delivery dates and are not responsible for delays caused by customs authorities, shipping carriers, weather events, or other circumstances outside our reasonable control. However, we will make reasonable efforts to assist you in resolving delivery issues.

Nothing in this policy excludes or limits any rights or remedies available to you under applicable law.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the product you purchased, please contact us as soon as reasonably possible.

Please provide:

* Your order number
* A description of the issue
* Clear photographs of the item and packaging, where applicable

We will review the information and work with you to arrange an appropriate solution in accordance with our store policies and applicable consumer protection laws.

10. Refused or Unclaimed Deliveries

If a shipment is refused, left unclaimed, or returned to the sender, please contact us so we can review the circumstances and discuss the available options.

Any return shipping charges or additional costs will be assessed according to the circumstances and applicable law. We will not apply this section to remove any refund or other rights that you have under applicable consumer protection laws.

11. Contact Information

For questions about shipping, tracking, or an existing order, please contact us:

Store Name: Shopedix
Customer Service Email: support.shopedix@gmail.com

We appreciate your trust in our store and thank you for shopping with us!