Refund policy

Return and Refund Policy

Last updated: October 20, 2026

At Shopedix, we want you to make an informed purchase. Please review our product descriptions, specifications, and shipping information before placing your order.

1. Change-of-Mind Returns

All sales are final for change-of-mind requests, except where a return or cancellation right is required by applicable law.

We do not voluntarily accept returns or exchanges because a customer changes their mind, orders the wrong product, or decides they no longer want an item.

2. Refunds

We do not provide voluntary refunds for change-of-mind requests, buyer’s remorse, or other reasons not covered by applicable law.

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.

If a product is faulty, defective, unsafe, incorrectly supplied, not as described, or otherwise fails to meet applicable legal requirements, customers may be entitled to a repair, replacement, refund, cancellation, or another remedy as required by law.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us at support.shopedix@gmail.com.

Please provide:

* Your order number
* A description of the problem
* Photographs or videos showing the issue, if reasonably available

We will review your report and work with you to provide an appropriate remedy under applicable law.

4. Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Because orders may be processed quickly by our fulfilment partners, cancellation cannot be guaranteed once processing or shipment has begun.

This does not restrict any cancellation rights or cooling-off periods required by applicable law, including those applicable to online purchases.

5. Shipping and Return Costs

Where a return is voluntarily accepted, applicable return-shipping arrangements will be communicated before the return is completed.

Where applicable law requires us to cover return costs or provide a prepaid return label, we will comply with those requirements.

6. Missing or Undelivered Orders

If your order has not arrived within the stated delivery timeframe, please contact us. We will investigate the shipment and provide any refund, replacement, cancellation, or other remedy required by applicable law.

7. Contact Us

Store: Shopedix
Customer Support Email: support.shopedix@gmail.com

We reserve the right to update this policy when necessary. All provisions are subject to mandatory consumer rights applicable to your purchase.

Thank you for shopping with Shopedix.